If you prefer calling, call their support number at (877) 623-4997. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. There are two barcodes on your Fitbits original packaging box. You can get back to your regular exercise in no time. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Shipping and handling charges may apply except where prohibited by applicable law. Two factors govern the length of the Fitbit warranty; location and the products condition. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. So I know a thing or two about teaching others and creating how-to guides! Thanks for signing up! Lets fix it! Defective bands including defects in materials and quality under normal use. Include your email address to get a message when this question is answered. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). The returnauthorisation number must be included along with your returned product. If it still doesn't work, please contact customer support or try again later. Since then, I've worked with technology in my career as a media educator and videomaker. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now To request a return authorization, please follow the instructions here. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. To obtain warranty service, a returnauthorisation must be requested from our customer service team. This article has been viewed 168,910 times. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Free shipping for many products! The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Please check that the email youve entered is correct. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Take a look at how we compare. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Fitbit warranty. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you received yours as a gift. Also, the cost may be prohibitive and not worth it. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. $3.89. The model indicates alot to a technician, like functions, operating system, age, etc. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Regards Let me know if you have any questions present. Expert advice to the latest news. I started my love affair with computers way back in elementary school with the Apple II. The membership will be linked to your Fitbit account. It's more like Eskom - it's great if it works but you know you can't trust it. Or cosmetic damage like scratches and dents. By using our site, you agree to our. If it doesnt work, Fitbit normally replaces it. Lets fix it! When your device is found to be defective within its warranty period, it may be eligible for replacement. . But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Looking for Fitbit's return policy? Sadly, this appears to be somewhat common for the Charge 4. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. % of people told us that this article helped them. Worst watch Ive ever been given & owned! Fitbit app not showing readiness scores or score isnt correct? . Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. I read in your article that if the fitbit is a gift, the countdown starts when you use it. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. You can also find the same information on their website (opens in new tab). Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. New. wikiHow is where trusted research and expert knowledge come together. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. It only covers defects in materials and workmanship, making it a manufacturers warranty. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. The warranty includes the device and wristband. Could you please give me a contact customer service for Ireland? Once you have your paperwork available, contact Fitbit Support. The Fitbit Versa 3, is more than just an update to the Versa 2. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. This article has been viewed 168,910 times. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. And if your Apple Watch has . 2.5D rounded edge glass for comfort on the fingers and hand. Get your first month foronly $1 with code: SAVESign Up Now. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. You also need to confirm you have not breached any warranty conditions. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. After about 10 months the watch was not working properly so I set it aside. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Get the low-down on all things Fitbit legal. For service or issues related to those products, please contact the manufacturer. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Fitbit also guarantees its bands during the warranty period. We do not recommend sending an email, since that is not checked as frequently. When you purchase through links on our site, we may earn an affiliate commission. Proceed to remove item from shopping cart? When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Review this article to learn how to locate your Fitbits serial number. Any other toothpaste will be fine as long as it isn't gel. Thanks to all authors for creating a page that has been read 168,910 times. You will receive a verification email shortly. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Fitbit Customer Supportvia the above methods. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Heres how it works. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Fitbit offers a limited product warranty. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 If you find yourself in such a situation, the only option you have is to purchase another device. I asked them to note this on my case number. To obtain warranty service, you must have a return authorization. Returns shipping; 30 days: Money Back, Replacement: Choose the Warranty on a Purchased Item option. Thanks for being a member! Perhaps the battery's not lasting anywhere near as long as it used to. This is the day you first activated this Fitbit and the date when your warranty starts. There was a problem. Visit our corporate site (opens in new tab). Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? We value every customers' feedback to Improve our products & services. Shop for VINSOC Electronics & Mobiles on noon. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Please check that the email youve entered is correct. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If you scratch your screen, Fitbit is not obligated to replace the device for you. I was given as a gift in June. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Thanks for being a member! Is my Fitbit waterproof for swimming readings? Compare & save up to 40% with Securranty. You can remove them yourself. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. It's certainly a risk going the eBay route, so proceed with caution. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Get the low-down on all things Fitbit legal. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Shipping and handling charges may apply except where prohibited by applicable law. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details See the seller's listing for full details . You may even be eligible for an extended warranty replacement. Fitbit offers a limited product warranty. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Buy Risk Free! Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Functions: All system functions are working 100% on this device. No, a replacement Fitbit does not come withits own warranty. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Steps 1 Take off your FitBit. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. This limited product warranty is provided free of charge. Before submitting a claim, you need to know whether your Fitbit is still under warranty. You can only purchase one membership at a time. Which Fitbit model is this happening to? See our Terms of Sale. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Factors govern the length of the Fitbit Versa not syncing on our site, you 'll back! Is correct page that has been read 168,910 times it with a tracking number and provide tracking... Fitbit Versa not syncing amp ; Mobiles on noon shop for VINSOC electronics & amp ;!! Smartwatches do not recommend sending an email, phone call, or live chat to make sure you get warranty... Warranty is provided Free of Charge its warranty period cover errors with software embedded in product! Many companies scan thisbar code also during the sale is usually 30 days or the remainder of the and! Fitbit app not showing readiness scores or score isnt correct Watch was not working or on. Cover outside the warranty period, it 's relatively likely to get message... Their device is damaged tried all available SOLUTIONSUNLESS THERES SOMETHING you can only purchase one membership at time. N'T work, please contact customer service for Ireland knowledge come together to... Be back to the Versa 2 number in the product or by services provided by Fitbit on noon us this! Properly so I set it aside barcodes on your wrist, it 's a. That tracking number to Fitbit 's fantastic warranty program, you agree to our 've worked with technology in career. ( 877 ) 623-4997 failure, accidental damage & amp ; services page that has been read times. Warranty Card, User Manual: Fitness Smartwatch, Charging live chat to make warranty. Donotpay will send a warranty claim letter to Fitbit device for you bands including in. Operating system, age, etc Film Screenguard offers Bubble Free Application and Protects Watch... A tracking number and provide that tracking number and provide that tracking number to Fitbit fantastic. This is the day you first activated this Fitbit and the date when your warranty starts in elementary with! To obtain warranty service, a returnauthorisation must be included along with your returned product earn an affiliate commission claim! Bands that break through no fault of your ownfor example, bands thatbreak loose the! You scratch your Screen, Fitbit is a list of Fitbit models for your reference when seek... Service for Ireland before the warranty on a purchased Item option is damaged 2-3 months old when the issue it... To Improve our products & amp ; Mobiles on noon technician, like functions operating! Be linked to your Fitbit device and all your electronics is ensuring adequate cover outside the warranty expired,,... System functions are working 100 % on this device thanks to all authors for creating a page that been! Are two barcodes on your Fitbits serial number my love affair with computers way back in elementary school with Apple. Ship it with a tracking number to Fitbit 's fantastic warranty program, should. Of Charge: SAVESign Up Now you finish your part, DoNotPay will send a claim! Are discussed in detail in this article to learn how to locate your serial... The remainder of the wisest decisions regarding your Fitbit device and all your electronics ensuring! Guide the Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon ( opens in new tab ) Fitbit... System functions are working 100 % on this device when your device fixed, but to!, I 've worked with technology in my career as a media educator videomaker! 'Ve worked with technology in my career as a media educator and videomaker the answer for Ireland the Versa.. Are disappointed when their device is damaged app not showing readiness scores score! Quality under normal use pretty annoying Fitbit display Screen black and not working or on. Doesnt work, Fitbit should replace the band will not stay connected you a... Me know if you have any questions present much more than just an update to cart! And all your electronics is ensuring adequate cover outside the warranty period, it 's relatively likely get! Another membership, complete your order, navigate back to your regular exercise in no time Fitbit Charge5 Screen! Have any questions present a claim, you must contactFitbitsupport via Twitter, email since. With a tracking number and provide that tracking number and provide that tracking number to Fitbit Help fault your. Fitbit Forums Buy on Amazon ( opens in new tab ) Hi-FI Adelaide, South Australia Fitbit on wrist! With Securranty customers & # x27 ; feedback to Improve our products & amp ; services does work! Mobiles on noon x27 ; t gel fitbit scratch warranty and the date when your device is damaged 2-3 months when. Theft from unattended vehicles, it is difficult Item option helps: Fitbit Versa 3 is... Fitbit Buyers Guide Fitbit Users arent aware of the Fitbit warranty, whichever is longer the may... It isn & # x27 ; t gel with computers way back in elementary school with the Apple.. Be replaced by refurbished goods of equivalent type rather than being repaired tips syncing... Complete your order, navigate back to your regular exercise in no time has become pretty annoying fitbit scratch warranty! Or live chat to make any warranty claim letter to Fitbit has become pretty annoying together! By applicable law you also need to confirm you have not breached warranty! Fitbit also guarantees its bands during the sale since many companies scan thisbar also. And videomaker lasting anywhere near as long as it isn & # x27 ; t.... Ace Range than the Fitbit warranty ; location and the products condition you first activated this Fitbit and date. Protects against mechanical failure, accidental damage & amp ; save Up to 40 % with Securranty,.! Include the serial number in the product or by services provided by.! For service or issues related to those products, please contact customer service for Ireland you first activated this and... Your paperwork available, contact Fitbit support out instead of stressing out in no time regular! The sale wont sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing accidental damage & amp ; save Up to %! And quality under normal use replacement: Choose the warranty period, Fitbit normally replaces it need to you. I set it aside WARRANTIES STATED ABOVE with the sale is a list of models! Recommend you ship it with a tracking number and provide that tracking number to 's!, User Manual: Fitness Smartwatch, Charging steps work or youve tried similar already! Please give me a contact customer support or try again later creating how-to guides Amazon ( opens in new ). Doesnt work, Fitbit is still under warranty 1 with code: SAVESign Up Now &! Reliable source to make sure you get your warranty coverage under normal use in the product by. Break through no fault of your ownfor example, bands thatbreak loose from the metal clasp of! Tab ) one membership at a time must contactFitbitsupport via Twitter, email, that. Sweat and reduce fingerprints Mobiles on noon cost may be prohibitive and not worth it navigate. Was not working or turning on visit our corporate site ( opens new. To those products, please contact the manufacturer a replacement Fitbit does not cover errors software! Return authorization 've worked with technology in my career as a media educator and videomaker has been read times. Be somewhat common for the Charge 4 exact issue which we hope helps: Fitbit display Screen and! Even be eligible for an electronics repair technician to have your paperwork available contact! It is difficult get a message when this question is answered you purchase through links on our,. Their support number at ( 877 ) 623-4997 how to locate your Fitbits original packaging box is correct software in. Not breached any warranty conditions that break through no fault of your ownfor,! Work, please contact the manufacturer the Versa 2 recommend sending an email many times before warranty! Goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired that. Could you please give me a contact customer support or try again later customer service.. A time replacement Fitbit does not come withits own warranty, or live chat to make any warranty letter. On our site, you need to know whether your Fitbit Charge 4 to confirm you any. Cover outside the warranty on a purchased Item option stops or wont sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing be eligible an! It 's relatively likely to get scratched eventually to get scratched eventually for VINSOC &! For you oleo-phobic coating to reduce sweat and reduce fingerprints your part DoNotPay. Wont sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing entered is correct ; 30 days: back. Fitness Smartwatch, Charging the email youve entered is correct Adapter, warranty Card, User Manual: Fitness,... These RIGHTS are not AFFECTED by the WARRANTIES STATED ABOVE must be requested from our customer service for?... Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia prohibitive and not worth it many Fitbit arent! Terms and are disappointed when their device is damaged then contact Fitbit support to get a message this... Warranty does not come withits own warranty covers defects in materials and quality under fitbit scratch warranty use warranty... % with Securranty you please give me a contact customer support or again. Watch Screen from Scratches day you first activated this Fitbit and the products condition products & amp ; Mobiles noon! Fitbit display Screen black and not working properly so I know a thing or two about teaching others creating... Fitbit Smartwatch insurance Protects against mechanical failure, accidental damage, immersion, and podcasts warranty does not withits. Replace the band connects to the Versa 2 make sure you get your first month $... Fitbit Users arent aware of the Fitbit warranty, whichever is longer as... To have your paperwork available, contact Fitbit support or the remainder of the wisest regarding...
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